Work Experience

Feb 2023 - present
Senior Director of Product Experience — Optum

My recent work has focused on developing our team for the level of work we are now required to support within the UHG Strategy team. The problems our company faces continue to grow in complexity and our work supporting high-level initiatives has a greater impact on enterprise outcomes.

  • Team growth and development supported by creation of a skill grid assessment platform, training on systems thinking, along with training on systems for gaining awareness of personal strengths and motivations to enhance communication and effectiveness
  • Support of Enterprise Partnerships, New Product Development, and Strategic Insights initiatives
  • Ideation on the future of healthcare and quantified value of experiential outcomes
  • Business development and management of multiple experience engagements across the enterprise

Sep 2020 - Feb 2023
Director of Product Experience & Design — Optum

As our team scaled, my role as a manager and team leader allowed me to focus more on how our team enabled outcomes and delivered thought leadership for our clients.

  • Clinical immersion program for instilling empathy in our leaders in support of a user-focused culture
  • Provider portal supporting primary role responsibilities within employed and contracted physician groups
  • Behavioral health app integrating behavioral health surveys with chatbot-guided digital health interventions, education, and voice journaling

Feb 2018 - Sep 2020
Product Experience & Design Manager — Optum

My work evolved from execution toward strategy and transformation during this period, addressing the business and technical ecosystem dynamics of design and how product decisions and team processes funnel up to support enterprise priorities.

  • Flows and designs for Genomics England rare genetic condition program consent
  • Unified patient health management app condensing multiple experiences into one streamlined channel
  • Care continuum creation for managing chronic conditions over time through numerous enterprise systems
  • PRD for comprehensive virtual care delivery platform to support change in care delivery behavior by patients and providers during early-pandemic

Aug 2016 - Feb 2018
Manager of UX/IX Design — Optum

This segment of my career focused on ways to influence client decisions, particularly in relation to the user experience, and manage a team of UX designers and researchers across multiple projects.

  • Designed and built robust HTML/JS prototypes, paired with a custom-built JS library to provide automated guidance on build specifications, analytics, accessibility, content, and tie-backs to Agile capabilities and features
  • Creation of conversation architecture and interaction patterns for chatbot support agents
  • Patient and provider portals connecting regional health system care delivery and management

Aug 2013 - Aug 2016
Senior UI Designer — UnitedHealth Group

This role introduced me to the complexities of designing within health care. During this time, I developed an interest in behavior change and the role of psychology and cognitive science in experiences.

  • Next-generation wellness portals supporting members with programing for weight loss, smoking cessation, and benefit management
  • Mobile experiences for Medicare & Retirement and Military benefit and care management
  • Dashboards for business intelligence and healthcare economics
  • Prototypes for early-stage solutions like telemedicine and healthcare consumerism

Prior to UHG/Optum

  • Information Architect of e-commerce sales and partner account management
  • UX Designer of business intelligence and digital asset management platforms
  • Graphic/Print Designer & Developer of branding, print and digital marketing materials, print and digital annual reports, art direction

Skills

  • Leadership & Team Development
  • Strategic Systems Thinking
  • Digital Expertise
  • Client Management & Communication
  • Critical Thinking
  • Growth Mindset

Education

2003-2005
Portfolio Center — Graduate in Graphic Design & Art Direction

2000-2002
Indiana University — B.A., Fine Arts, Graphic Design

1997-1999
Jefferson Community College — A.A.S., Commercial Art & Advertising

2020
Cornell University — Systems Thinking, Certificate Program

Download digital copy