Skills

  • Leadership & Team Development
  • Strategic Systems Thinking
  • Digital Expertise
  • Client Management & Communication
  • Critical Thinking
  • Growth Mindset
  • DesignOps Strategy & Implementation
  • Human-Centered AI Strategy

Tool Proficiency

  • Adobe Creative Suite
  • Figma & Sketch
  • Microsoft Office Suite
  • ChatGPT / Gemini

Work Experience

Feb 2023 - present
Senior Director of Experience — Optum

My recent work has focused on developing our team for the level of work we are now required to support within the UHG Strategy team. The problems our company faces continue to grow in complexity and our work supporting high-level initiatives has a greater impact on enterprise outcomes.

  • Developed and implemented a skill grid assessment platform, paired with Systems Thinking training, that directly led to a 20%+ increase in team effectiveness and faster go-to-market execution
  • Developed the strategy for AI transformation and ensured high team adoption, establishing a scalable foundation for future innovation and efficiency gains
  • Created and deployed a proprietary framework to quantifiably measure the value (ROI) of experiential outcomes against key business metrics, ensuring design spend was tied directly to revenue impact and product-market fit
  • Led Product Experience and strategic design for high-priority Enterprise Partnerships and New Product Development tracks

Sep 2020 - Feb 2023
Director of Product Experience & Design — Optum

As our team scaled, my role as a manager and team leader allowed me to focus more on how our team enabled outcomes and delivered thought leadership for our clients.

  • Scaled organizational empathy by designing a Clinical Immersion Program for executive and product leadership
  • Drove provider efficiency by redesigning the Provider Portal, streamlining core workflows for physician groups
  • Designed a digital behavioral health solution that delivered clinical support via chatbot interventions and education

Feb 2018 - Sep 2020
Product Experience & Design Manager — Optum

My work evolved from execution toward strategy and transformation during this period, addressing the business and technical ecosystem dynamics of design and how product decisions and team processes funnel up to support enterprise priorities.

  • Flows and designs for Genomics England rare genetic condition program consent
  • Unified patient health management app condensing multiple experiences into one streamlined channel
  • Care continuum creation for managing chronic conditions over time through numerous enterprise systems
  • PRD for comprehensive virtual care delivery platform to support change in care delivery behavior by patients and providers during early-pandemic

Aug 2016 - Feb 2018
Manager of UX/IX Design — Optum

This segment of my career focused on ways to influence client decisions, particularly in relation to the user experience, and manage a team of UX designers and researchers across multiple projects.

  • Designed and built robust HTML/JS prototypes, paired with a custom-built JS library to provide automated guidance on build specifications, analytics, accessibility, content, and tie-backs to Agile capabilities and features
  • Creation of conversation architecture and interaction patterns for chatbot support agents
  • Patient and provider portals connecting regional health system care delivery and management

Aug 2013 - Aug 2016
Senior UI Designer — UnitedHealth Group

This role introduced me to the complexities of designing within health care. During this time, I developed an interest in behavior change and the role of psychology and cognitive science in experiences.

  • Next-generation wellness portals supporting members with programming for weight loss, smoking cessation, and benefit management
  • Mobile experiences for Medicare & Retirement and Military benefit and care management
  • Dashboards for business intelligence and healthcare economics
  • Prototypes for early-stage solutions like telemedicine and healthcare consumerism

Prior to UHG/Optum

  • Information Architect of e-commerce sales and partner account management
  • UX Designer of business intelligence and digital asset management platforms
  • Graphic/Print Designer & Developer of branding, print and digital marketing materials, print and digital annual reports, art direction

Education

Portfolio Center — Graduate in Graphic Design & Art Direction

Indiana University — B.A., Fine Arts, Graphic Design

Jefferson Community College — A.A.S., Commercial Art & Advertising

Cornell University — Systems Thinking, Certificate Program

Interests

  • Performance Optimization: Applying a systematic, research-first approach to personal pursuits, including completing ten 100-mile ultramarathons by testing and optimizing protocols for training, nutrition, and recovery
  • Design & Fabrication: Using love for DIY and working with my hands to plan and execute on projects from vehicle maintenance and builds of home exercise equipment, to home upgrades and complete gut-rehabs